?_What Is the Buyer24 Cockpit?

The Cockpit is Buyer24's chat-driven control surface — the place where a buyer talks to the system. Instead of clicking through forms, menus, and modals to do procurement work, you describe what you need in plain language and the Cockpit routes the work to the right specialist agent. Every action the system takes shows up as a task in a single queue, so you always know what's running, what's done, and what's waiting on your approval.

If Buyer24 Autopilot is the underlying AI layer, the Cockpit is how a human drives it.

What You Do in the Cockpit

The Cockpit handles requests across the full procurement lifecycle:

• Source a new need — "Source 20 iPad Airs, 128GB Wi-Fi, for classroom deployment." The Cockpit hands off to the Supplier Agent and the Procurement Agent and tracks the run end-to-end.
• Manage existing RFQs — Ask follow-up questions ("status of RFQ-2026-04-039?"), generate comparisons, draft customer-facing quotes, send reminders to lagging suppliers.
• Run side tasks — Compare a batch of supplier quotes you already have, generate a customer quote with your branding, build a B2B website page, audit your supplier catalog.
• Onboard the system — A guided onboarding wizard walks first-time users through connecting email, importing contacts, and setting up their first request.

You don't need to know which agent does what. The Cockpit handles routing.

The Task Queue

Every Cockpit request becomes a task. Tasks are first-class:

• They have status (pending, running, awaiting approval, complete, failed) and a full run history.
• Sub-operations (page builds, customer quote generation, AI drafts) are bundled under the parent task — one billable action covers all the steps the agent took to satisfy the request.
• You can pause, resume, retry, or cancel a task. Long-running tasks (web research, document processing) keep going in the background while you do other work.
• Approvals show up inline in the chat: "I'm about to send this RFQ to 4 suppliers — ok to go?" You approve, edit, or stop right in the conversation.

This is what makes the Cockpit different from a procurement chatbot: chatbots answer questions, the Cockpit actually does the work and reports back.

Specialist Agents Behind the Cockpit

The Cockpit doesn't do the procurement work itself — it delegates to specialists:

• Supplier Agent — finds new suppliers, dedupes against your catalog, audits contact reachability.
• Procurement Agent — drafts and sends RFQs, handles supplier replies, runs quote comparisons.
• Engineering Agent — manages your B2B website (page generation, layout, content).

For more on each specialist, see how Buyer24 agents work.

How Buyer24 Helps

The Cockpit ships in every Buyer24 organization. Try it inside the app: sign up free or watch the live walkthrough on the homepage.

FAQ

Is the Cockpit just a chatbot?

No. A chatbot replies in the chat window. The Cockpit takes a brief, dispatches it to the right specialist agent, runs background work, and reports results — including outbound email, supplier outreach, document parsing, and quote analysis. The chat is the steering wheel; the agents are the engine.

Does the Cockpit replace the rest of the Buyer24 UI?

No. Inbox, RFQs, suppliers, dashboards, and admin pages all still exist for cases where you want to drill in directly. The Cockpit is the primary surface for new work, but the rest of the app handles browsing, reviewing, and configuring.

What happens when an agent gets stuck or hits an error?

Failed tasks are surfaced in the queue with a summary of what went wrong. You can retry, modify, or cancel. There's also a watchdog that catches tasks that stop responding and marks them failed automatically, so the queue never sits stuck.

Do I have to use the Cockpit for everything?

No. You can still create RFQs through the classic forms, manage suppliers directly, and reply to email threads in the unified inbox. The Cockpit is the fastest path for multi-step work; classic flows are better for narrow edits.