Buyer24 runs a crew of named AI agents, each owning one part of procurement work: running RFQs, finding suppliers, researching markets, keeping the workspace set up, building a website. The buyer talks to one assistant in chat. When real work is needed, the assistant proposes a task and the right specialist runs it in the background, stopping for a human wherever the organization's approval rules say so.
Why Each Agent Has One Job
A single general-purpose chatbot tends to be unreliable across many kinds of work. Buyer24's agents are scoped, and each has its own tools and procedures, so its work is easier to predict and to audit. Every piece of work is also a task with a status, a history, and a fixed price, which makes tasks the unit of accountability.
How It Works
The agents
Four agents are included with every workspace and are always on:
- B24 Assistant answers questions, drafts tasks, and routes work to the right agent.
- Procurement Manager runs RFQs: drafting, supplier communication, follow-ups, quote analysis, and awards.
- Setup Specialist keeps the organization profile, RFQ templates, and settings up to date from chat.
- Onboarding Guide sets up a new workspace and turns forwarded emails into RFQ drafts.
Three more are optional. Organization admins install or uninstall them on the Agents page:
- Sourcing Scout finds and attaches suppliers for RFQs. Teams that always pick their own suppliers can uninstall it, and Buyer24 then never picks suppliers for them.
- Market Analyst produces market intel, competitor scans, and research reports.
- Site Builder builds and edits the organization's hosted B2B website.
Uninstalling an agent cancels its queued tasks, and the assistant stops handing it work.
Shaping an agent
Each agent has its own page. Admins choose its vibe (Professional, Friendly, Concise, Formal, or Expert), assign plugins (tool packages, including custom packages built from Buyer24's existing tools), switch individual skills off, and let it read the organization's Knowledge Base. Each agent keeps two memory files: what it knows about the organization, which admins can edit, and each user's private preferences. It reads both on every run. Customising an agent never changes its price per run.
Chats and teams
Each chat is focused on one agent. Users can start one from an agent's card or pick an agent when opening a new chat. A team chat brings several agents and co-workers together. One agent leads, and naming an agent in a message hands the work to that agent.
The same assistant answers in every chat, and the focus agent sets the context. Specialists never reply in the chat themselves. They run behind the scenes as tasks that show live status (queued, running, needs your answer, completed, failed) on the Tasks page and in the chat.
How Buyer24 Helps
Buyer24 turns a plain-language request into scoped work by the right agent, tracked as a task, within approval rules the organization controls. See the agents in action on the interactive demo on the homepage or start free.
FAQ
What's the difference between the assistant and the agents?
The assistant handles the conversation, and the agents are the specialists that do the work. The assistant decides which agent a request belongs to, proposes the task, and reports back. See what is the Buyer24 Cockpit.
Can the agents send email or make changes without my approval?
Two settings decide this. Each chat is set to Ask (a proposed task waits for a click) or Auto (it starts right away). Separately, the organization's automation level (Manual, Supervised, or Autopilot) controls outbound supplier messages. Under Supervised, every outbound message waits for approval, even in an Auto chat.
What if an agent drafts a bad RFQ or suggests the wrong supplier?
Under Supervised, the draft waits for review, so fix it before you approve. In an Auto chat or on Autopilot, work can go ahead without that stop. Tell the agent what to avoid and it saves the preference to its memory for future work. Organizations that prefer to pick suppliers themselves can uninstall Sourcing Scout.
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