Privacy Policy

1. Information We Collect

When you use Buyer24, we collect information that you provide directly to us, including:

Account information (name, email, company details)
Procurement data (RFQs, supplier communications, quotes, purchase orders)
Usage data (how you interact with our platform)
Technical data (IP address, browser type, device information)

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our AI procurement services
Process RFQs, parse documents, and facilitate supplier communications
Send you technical notices, updates, and support messages
Analyze usage patterns to improve our product
Comply with legal obligations and enforce our terms

3. Data Security

We implement industry-standard security measures to protect your data:

Data encryption in transit (TLS 1.3+) and at rest (AES-256)
Isolated workspaces with role-based access control (RBAC)
Single Sign-On (SSO) support with SAML 2.0
Regular security audits and penetration testing
Full audit logs of all data access and modifications

4. Data Sharing and Third Parties

We do not sell your data. We may share information with:

Service providers: Cloud infrastructure (AWS/GCP), email delivery, analytics
Your suppliers: Only when you explicitly send RFQs or messages
Legal authorities: When required by law or to protect our rights

5. Your Rights (GDPR/CCPA)

You have the right to:

Access, correct, or delete your personal data
Export your data in a machine-readable format
Opt out of marketing communications
Restrict or object to certain data processing
Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@buyer24.ai.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account closure, we may retain certain data for legal, audit, or backup purposes for up to 90 days, unless a longer retention period is required by law.

7. Cookies and Tracking

We use cookies and similar technologies to maintain sessions, analyze usage, and improve our services. You can control cookie preferences through your browser settings.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) for EU data transfers.

Terms of Service

1. Acceptance of Terms

By accessing or using Buyer24, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use our services.

2. Description of Service

Buyer24 provides AI-powered procurement automation tools, including:

Unified supplier inbox and communication management
Document parsing (PDFs, Excel files, catalogs)
RFQ creation, sending, and tracking
Quote comparison and analysis
Integration with external systems via API, CSV, or EDI

3. User Accounts and Responsibilities

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Ensuring your use complies with applicable laws and regulations
The accuracy and legality of data you upload or transmit

4. Acceptable Use

You agree not to:

Use the service for any unlawful purpose
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the service
Reverse engineer or attempt to extract our source code
Use the service to send spam or unsolicited communications

5. Intellectual Property

Buyer24 retains all rights to our platform, software, algorithms, and related intellectual property. You retain ownership of your data, granting us a limited license to process it for service delivery.

6. Fees and Payment

Pricing is based on usage volume and is outlined in your subscription agreement. Fees are billed monthly or annually in advance. Late payments may result in service suspension.

7. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice. We are not liable for downtime caused by third-party services or force majeure events.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BUYER24 SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

9. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Termination

Either party may terminate the agreement with 30 days' written notice. We may suspend or terminate your account immediately for violations of these terms. Upon termination, you may export your data within 30 days.

11. Governing Law

These terms are governed by the laws of Delaware, USA, without regard to conflict of law principles. Disputes shall be resolved through binding arbitration in accordance with AAA rules.

12. Changes to Terms

We may update these terms from time to time. We will notify you of material changes via email or in-app notification. Continued use after changes constitutes acceptance.

Contact Us

For questions about these terms or our privacy practices, please contact:

Email: legal@buyer24.ai

Privacy matters: privacy@buyer24.ai

General inquiries: contact@buyer24.ai

Privacy Policy & Terms of Service