Alerts & Notifications

Overview

Buyer24 keeps you informed about important events in your procurement workflow through in-app notifications and optional email alerts. You control which notifications you receive and how.

Notification Types

Note: Some alerts come from the AI itself. When a task asks you a question, you're alerted in the app, with a browser notification, and by email straight away — your own work is waiting on you. The alert links to the task, where you click Answer to reply. When the autopilot needs a human decision — for example, an RFQ it can't safely send on its own — it raises an urgent to-do and clears it automatically once you respond. The digest email is configured separately from these event notifications.

Configuring Your Notifications

1. Click the bell icon (at the bottom of the app bar on the left; on a phone, in the top bar), then Preferences
2. Toggle individual notification types on or off
3. For each notification, choose the delivery method

Delivery methods:

• In-app only — Shows as a badge/bell in the Buyer24 interface
• Email — Also sends an email to your registered address
• Both — In-app and email

Changes save automatically.

Tip: Enable email notifications for New quote received and Deadline approaching at minimum — these are the most time-sensitive events.

In-App Notifications

In-app notifications appear as a badge on the bell icon at the bottom of the app bar on the left (on a phone, in the top bar). Click the bell to see a list of recent notifications.

Each notification shows:

• What happened (e.g., "Supplier ABC sent a quote")
• Which RFQ it's for
• When it happened

Click any notification to go directly to the relevant RFQ or quote.

The Alerts Page

The Alerts page (click the bell, then View All History) shows your full notification history — all alerts you've received, including ones you've already dismissed.

Use it to:

• Review past events you may have missed
• Find a specific notification you remember receiving
• Check the timeline of activity on your RFQs

You can filter the Alerts page by:

• Notification type (quote, message, deadline, etc.)
• Date range
• RFQ (filter to one specific request)

Manager Notifications

Procurement Managers receive the same notifications as buyers for their own RFQs, plus:

• Budget overrun — Alerts for any buyer's RFQ that received a quote over budget
• Overdue RFQ — When any team member's deadline passes without the request being archived
• Team activity summary — A daily or weekly digest of all organization activity (configurable)

To configure manager-specific notifications, open Preferences from the bell icon and look for the Manager section. See the Manager's Guide for how these alerts fit into day-to-day oversight.

Email Notification Format

Email notifications are concise and include:

• What happened (e.g., "New quote from Supplier X")
• A link to the relevant RFQ
• Key details (supplier name, quote total if applicable)

All notification emails include an Unsubscribe link to opt out of that notification type without logging into the app.

Notification Frequency

To avoid notification overload, Buyer24 groups related notifications when multiple events happen in quick succession:

• If 3 suppliers all reply within 5 minutes, you receive one notification: "3 new supplier replies on [RFQ Name]" rather than 3 separate alerts.

For deadline notifications, you receive one per deadline milestone (48h and 24h), regardless of how many supplier threads are open on the RFQ.

Turning Off All Notifications

If you need to silence all notifications temporarily:

1. Click the bell icon, then Preferences
2. Toggle off all notification types, or set all delivery methods to "None"

You can re-enable them at any time.

Note: Turning off notifications doesn't affect the Alerts page — all events are still recorded there, even if you're not notified in real time.