Signing In to the Portal

You Received an RFQ — Now What?

If a company that uses Buyer24 sent you a request for quote, the email includes a button like "View this RFQ in your supplier portal." That link is your entry point: the portal lets you read the full request, ask the buyer questions, download attachments, and send your quote — all in one place, with the full conversation history kept for you.

You don't need an existing account, and there's nothing to install. The portal is free for suppliers.

The link is personal — it's tied to the email address the buyer sent the RFQ to. Don't forward it to colleagues; they can be invited separately by the buyer.

First-Time Access: Confirm Your Identity

Clicking the link does not sign you in by itself. It only tells the portal which RFQ you were invited to. To get in, you prove you own the email address the RFQ was sent to:

1. Click the portal link in the RFQ email
2. On the page that opens, click Email my code
3. Check your inbox for a message titled "Your Buyer 24 sign-in code" containing a 6-digit code
4. Enter the code on the page

That's it — you're in the portal, looking at the RFQ.

A few things to know about the code:

• Codes expire after about 10 minutes. If yours has expired, just request a new one — only the most recent code works.
• Five wrong attempts locks the code. Request a fresh one and try again.
• Each code is single-use. Once you've signed in with it, it can't be used again.

The portal link in the email is also time-limited — it stays valid for about a week. If an old link has expired, use the link from a more recent RFQ email, or sign in directly once you have an account (see below).

Password or Passwordless — Your Choice

After your first sign-in, you have an account. You can use it two ways:

• Stay passwordless. Whenever you open a portal link from an RFQ email, choose "Email me a code" and sign in with a fresh 6-digit code. Nothing to remember.
• Set a password. Use Forgot password on the sign-in page to set one for your email address. From then on you can sign in with email + password like any other account.

Both methods lead to the same account and the same portal.

Signing In Later

You don't need an RFQ email every time. Returning suppliers sign in at the regular Buyer24 sign-in page with their email — by password, or via the code option from a portal link. After signing in, you land directly in your portal.

If you follow a portal link while signed out, you'll be taken to the sign-in page first and returned to the exact RFQ you clicked once you're in.

One Account, Every Buyer

Your portal account is matched to your verified email address, not to any single buyer. That means:

• RFQs from every buyer who has contacted you at that address appear in one list — you don't create a separate account per customer
• When a new buyer sends you their first RFQ, it simply shows up in your existing portal
• Colleagues at your company who receive RFQs at their own addresses get their own sign-ins, and your company's RFQs are visible to your whole team

See Viewing Your RFQs for how the list works.

Already Signed In as Someone Else?

If you open a portal link while signed in to a different account (for example, a personal account, or a colleague's machine), the portal won't silently switch you. You'll see a notice that the RFQ was sent to a different address, with two choices:

• Continue as {the invited email} — signs you out of the current account and walks you through verification for the invited address
• Go to my dashboard — keeps your current session and ignores the link

This protects both accounts: nobody ends up in a portal that isn't theirs.

Language Support

The portal is available in English, Simplified Chinese (简体中文), and Traditional Chinese (繁體中文).

• The language is detected automatically from your browser settings the first time you visit
• You can switch manually at any time using the language selector in the portal header (it's also on the first page you see when you click an RFQ link)
• Your choice is remembered for future visits

Note: the RFQ content itself (the buyer's subject, item descriptions, and messages) is shown as the buyer wrote it — the language setting translates the portal interface around it.

Next Steps

• Viewing Your RFQs — find your way around the RFQ list and conversation
• Responding with a Quote — send your pricing back to the buyer