Signing In to Your Portal
How to get into the customer portal your supplier gave you — verify with a 6-digit code, sign in again later, and switch accounts. No password and no sign-up required.
Where This Portal Came From
A company you buy from — a distributor, a manufacturer, a supplier of yours — runs their quoting on Buyer24, and has opened a customer portal for the people they quote. It lives on their own web address, something like theircompany.supplier24.ai, and carries their name and logo. That's why this documentation is on Buyer24 while the portal says someone else's name at the top: they own the front door, we run the machinery behind it. The small Powered by Buyer24.ai line at the bottom of every portal page is the same relationship.
In the portal you can submit a request, answer questions about it, watch it progress, and pick up the quote when it's ready — in one place, with the whole conversation kept for you rather than scattered across an email thread.
There is nothing to install, nothing to buy, and no account to create up front.
You Don't Sign Up — You Just Start
The portal opens on a composer, not a login wall. Describe what you need, attach anything relevant, and only when you press Submit request does it ask "Where should we send your quote?"
That's the moment your account is created:
- Enter your work email (your name is optional)
- A 6-digit code arrives in your inbox
- Type it in and press Confirm & send request
Your request goes through and you land in the portal. Nothing existed before that point, and you never chose a password.
If the company's portal serves both customers and suppliers, the first page asks which you are. Pick I'm a customer — the supplier side is for companies quoting to them.
See Submitting a Request for what happens to your request after that.
About the Code
- The code expires 10 minutes after it's sent. If yours has lapsed, press Resend code — only the newest code works.
- After too many wrong attempts the portal asks you to request a fresh one. That's a deliberate lockout, not a bug.
- Codes are single-use.
The same code mechanism is how you get back in later, so you never have to remember a password.
Entering an email that belongs to the portal owner's own team won't create a customer account — the portal tells you to sign in to your workspace instead. Customer accounts and staff accounts are kept separate on purpose.
Signing In Later
Three ways back in, all landing in the same place:
- From an email. Every notification the portal sends — a reply from the team, a quote — carries a link straight to the request it's about.
- From the portal home. Choose Sign in, enter your email, and verify with a fresh 6-digit code.
- With a password, if you want one. The sign-in page offers "Have a password? Sign in with password." Setting one is optional; passwordless is the default and stays available.
Already Signed In as Someone Else
If you open a portal link while signed in as a different address — a personal account, a colleague's machine — the portal will not silently switch you. It shows who you're currently signed in as, who the link was sent to, and lets you continue as the invited address instead.
This matters because access is tied to the email address itself: you see the requests submitted from your address, and nothing else. A link that lands in the wrong session doesn't quietly hand over someone else's requests.
Your Name
Customer accounts are created from an emailed code, so if you didn't type a name when you first submitted, the portal will have made one up from your email address. Click your name in the header (on a phone, open the menu) to change it — it's what the company's team sees beside your messages.
The header also shows which email address you're signed in as, which is worth a glance if you keep more than one.
Language
The portal interface is available in English, Spanish (Español), Simplified Chinese (简体中文), and Traditional Chinese (繁體中文).
- Your browser's language is detected automatically on your first visit
- Switch anytime with the language selector in the portal header
- Your choice is remembered
The interface translates; the content doesn't. Your own request text, the team's replies, and the quote document appear exactly as they were written.
Next Steps
- Submitting a Request — what to write, what to attach, and when it actually reaches the team
- Tracking Requests & Quotes — following progress and picking up your quote