Your AI Assistant
Chat with Buyer24's AI assistant to look up RFQs, quotes, and suppliers, and to queue up procurement work that runs with your approval.
What the Assistant Is
Buyer24 includes a built-in AI assistant — a chat panel where you manage your procurement work in plain language. Instead of clicking through menus, you can simply ask:
- "Which RFQs are still waiting on quotes?"
- "Show me the details of the bracket RFQ"
- "Recommend suppliers for anodized aluminum brackets"
- "What templates do we have for raw materials?"
The assistant answers questions directly, and for anything that involves real work — creating an RFQ, sourcing new suppliers, updating your company profile, editing your B2B website — it drafts a task that you review and approve before anything runs. The assistant never takes action on its own.
Answers vs. Tasks
The assistant works in two modes, and it picks the right one automatically:
- Answers — questions about your existing data (RFQs, quotes, suppliers, templates, your organization profile) are answered right in the chat. Looking things up is free.
- Tasks — requests that change something or require deeper work (research a market, create an RFQ, draft supplier outreach, edit a website page) become a proposed task. You see a task card in the chat describing exactly what will be done, and you decide when it runs.
If your request is ambiguous, the assistant asks a clarifying question instead of guessing. Answer it, and the proposal gets refined.
Approving and Running Tasks
When the assistant proposes a task, the card gives you two choices:
- Execute Now — the task runs immediately. Immediate execution uses credits from your plan.
- Queue for Tonight — the task joins your to-do queue and runs during the nightly cycle, included in your subscription.
Either way, nothing happens until you choose. See Billing & Credits for how credits work.
The Task Queue
Every task you approve lands in a visible queue next to the chat. From there you can:
- See what's queued, running, completed, or failed
- Reorder tasks by priority — drag and drop, or just tell the assistant ("move the template task to the top")
- Run a queued task immediately or remove it
- Review the results of completed tasks, with a live log while a task is running
You can also set up recurring tasks — for example a regular procurement summary — that re-queue themselves on a daily, weekday, weekly, or monthly schedule.
Tip: Ask the assistant "what's in my task queue?" any time. It will list everything pending and let you manage the queue conversationally.
What You Can Ask It to Do
| Area | Examples |
|---|---|
| RFQs & quotes | Review an RFQ, analyze incoming quotes, draft a supplier follow-up |
| Suppliers | Find candidate suppliers for a category, research a market or region |
| Setup | Update your company profile, create RFQ templates, add supplier records |
| Website | Create or edit pages on your B2B website |
| Reports | Generate procurement summaries and market intel reports |
| Support | Report a bug or ask a product question — it files the report for you |
Some task types require a manager or admin role to run. If you can't execute a particular kind of task, ask your organization admin — see Understanding Roles.
It Gets Smarter with Better Setup
The assistant reads your organization's procurement guidelines and company profile when answering questions and scoping tasks. The more complete your setup — industry, what you typically buy, your sourcing preferences, your templates — the more relevant its answers and proposals become.
If answers feel generic, that's usually a sign your organization profile or guidelines need attention. See Setting Up Your Organization.
The assistant also remembers preferences you state in chat, so you don't have to repeat yourself across sessions.
FAQ
Does chatting cost credits?
No. Asking questions and planning tasks is free. Credits are only used when a task executes immediately; queued tasks run overnight as part of your subscription.
Can the assistant send emails to suppliers on its own?
No. It drafts supplier messages for your review — you send them through your normal flow. For automated follow-ups on live RFQs, see RFQ Autopilot & Reminders.
What happens during onboarding?
When you first set up your workspace, the assistant runs a series of setup tasks automatically — researching your company, drafting a procurement brief, suggesting templates — and walks you through reviewing the results in chat. These onboarding tasks are free.
Where do I find it?
The assistant lives on its own page in the sidebar, alongside your task queue and a live view of whatever is currently running. Your apps (RFQs, Suppliers, Website) stay where they are — the assistant links you to them when useful.